Terms & Conditions

Crystal Heaven
Tel 07887 404440

Terms and Conditions

All participants must supply a valid email address and mobile number while enrolled at any Crystal Heaven retreats or workshops. These are the main ways that we will communicate with the participant and it will be the participants responsibility to check emails/ texts etc for updates, cancellations, notifications, events etc. Any changes to these contact details will need to be notified to Crystal Heaven ASAP.

All balances must be paid in full at least 3 weeks in advance for workshops and 6 weeks for retreats, unless by prior agreement with Crystal Heaven. Deposits are non refundable and full payment will not be refunded if students drop out within the a 3 week period before the workshop or 6 weeks before a retreat (However partial refunds may be given at Crystal Heaven’s discretion).

Refunds are issued only if a workshop or retreat is cancelled by Crystal Heaven, in which case fees will be fully refunded as soon as possible.

Crystal Heaven reserves the right to request a student to vacate their place on a workshop should their behaviour cause unnecessary disruption.

Crystal Heaven also reserves the right to refuse admission to a course and fees will not be charged in this case.

Crystal Heaven reserves the right to cancel a workshop or retreat due to insufficient applications and fees will be fully refunded in this case.

Crystal Heaven reserves the right to alter, change or withdraw any of the modules, tutors on Workshops or retreats.

Crystal Heaven reserves the right to management discretion in respect to refunding any payment to any student if they do not feel that the Workshop was as advertised, however it is the students responsibility to read and question anything that they are unclear about before booking on the Workshop.

Crystal Heaven reserves the right in the case of a Force Majeure (ie) War, riots, earthquakes, hurricanes, lightning, and explosions, also includes energy blackouts, unexpected legislation, lockouts, slowdowns, and strikes and government intervention to either try and move a date of an event to a new date or if individuals cannot attend issue a voucher/ credit to the value of the original purchase price. Crystal Heaven reserves the right to inform individuals of the events / classes that this voucher/ credit can be redeemed against.

Whilst every effort will be made to ensure the safekeeping of all personal possessions whilst attending workshops or Retreats, Crystal Heaven will not be responsible for loss
or theft of any items.

When Crystal Heaven gives advice in the form of a oracle or Angelic reading it is done for entertainment purposes only and Crystal Heaven cannot be held responsible for how a client interprets the information.

Every effort will be made to ensure the information contained in all literature given out is correct, Crystal Heaven is not liable for any errors or omissions.

Any complaints that students have about the Workshop or Retreat must in the first instance be reported to Crystal Heaven so that they are given a chance to resolve them.

Any damage caused either to the property you will be staying in, or to the belongings of others is to be paid for in full.

Workshop and Retreat Payment Information

Workshops and retreats fill on a first come, first served basis and so early booking is recommended. Deposits are required upon booking, and full fees must be paid within the times already mentioned before the commencement of the event. This guarantees your place on the event. We will communicate with you using the mobile and/ or email address you provided during booking.

Payment Options

Please complete the Booking form online. Fill in the form and return it with your payment details to Crystal Heaven, or email it to healing@crystalheaven.co.uk.

We will accept the following methods of payment:

  • Cash – only in person.
  • Credit / Debit Card / Paypal
  • Standing order or bank transfer to account details provided.

Personal Injury

Crystal Heaven will not be responsible for any personal injury that may occur on any Workshops or Retreats, Participants accept full responsibility for agreeing to take part in the Workshop or Retreat.

It is also the responsibility of Participants to inform Crystal Heaven of any medical conditions or disabilities  that may restrict the participant whilst attending a workshop or Retreat, on  completion of the booking form.